FAQ

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FAQ List

Question: How long does it take to produce the machine?

Answer:

The standard production time is typically around three months, excluding shipping. For specially customized projects, the timeline may be longer depending on the complexity of requirements. 


To support our clients throughout the process, we provide a complete service flow, including order follow-up, production updates, installation guidance, and after-sales assistance. This ensures a smooth experience and reliable support at every stage.


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Question: What support is available after installation?

Answer:

Utien offers operator training, remote support, spare parts, and global on-site engineering service. 


Learn more about our after-sales service.

Question: What is the warranty period for the machines?

Answer:

Utien provides a one-year warranty on non wearables, along with comprehensive after-sales support. 


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Question: What is a tray sealer?

Answer:

Introduction:

Tray sealers are packaging machines designed to seal products in pre-formed trays using heat and pressure. They are widely used in the food industry — including meat, seafood, ready meals, and more — to ensure product freshness, hygiene, and extended shelf life.


Utien Pack offers full range of tray sealers to adapte clients' needs:

MachineSealing Method Function
FG Series | Semi Auto 

Top Seal
MAP

VSP

Trays are manually placed into the forming mold. The machine is compact, easy to operate, and well-suited for small to medium-sized production.
FSC Series | Automatic

Top Seal
MAP
VSP
Unifresh® VSP

Trays are sealed in a fully automated process, providing high-output solutions that are ideal for large-scale industrial production.


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Question: What is a thermoforming packaging machine?

Answer:

Introduction:

A thermoforming packaging machine is an automated equipment that integrates forming, sealing, cutting, and waste rewinding fucntions into one unit. Its common sealing functions include top seal, vaccum, Modified Atmosphere Packaging (MAP), and Vacuum Skin Packaging (VSP). Thermoforming machines have been widely used across food, medical, and industrial industries.


Utien offers several thermoforming packaging machine models to meet different needs:

MachineSealing MethodFunction
RC Compact Series

Top Seal
Vacuum
MAP

Forms flexible or rigid bottom film into customized trays for food products.
RC R SeriesTop Seal
Vacuum
MAP
Forms flexible bottom film into customized trays for lightweight and most food products.
RC Y SeriesTop Seal
MAP
Forms rigid bottom films into durable trays with strong protection.
RC VSP Series

VSP
Unifresh® VSP

Forms rigid bottom films into trays with top skin film to tightly adhere to the product surface.


Click to explore our thermofomers.

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